Shipping Policy

At EBTEC Automotive, we work to process and ship orders as efficiently as possible. Shipping costs, processing times, and delivery estimates vary depending on product availability, fulfillment location, and the selected shipping method.

Order Processing

Processing times vary by product and depend on inventory availability, supplier fulfillment, and any additional preparation or services required.

In-stock items generally require less processing time than special-order products, supplier-fulfilled items, or components requiring installation or modification.

Certain products, including ECUs, engine management systems, and custom-prepared components, may require additional time before shipment.

Orders are processed during regular business days, excluding weekends and holidays.

If you need an item by a specific date, please contact us before placing your order to confirm availability and estimated processing time.

Shipping Rates & Methods

Shipping costs are based on the products ordered, package weight, shipping destination, and available shipping methods.

For eligible orders shipping within the United States, our shipping options include:

Available UPS services may include Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, and UPS Standard, depending on destination and product eligibility.

Shipping options and rates may vary for supplier-fulfilled products. All applicable shipping charges will be displayed at checkout before your order is completed.

Shipping Destinations

We ship eligible products throughout the United States.

Select products fulfilled through our supplier partners may also be available for shipment to Canada and international destinations.

International shipping availability and costs depend on the specific product, supplier, and destination. Available shipping options will be displayed at checkout.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise specified at checkout.

Delivery Estimates

Delivery times vary based on product availability, processing requirements, shipping method, and destination.

When available, estimated transit times are displayed during checkout.

Carrier transit times begin after an order has been processed and shipped. They do not include product preparation, custom work, or manufacturer lead times.

Delivery estimates are not guaranteed unless expressly stated for the shipping service selected. Weather conditions, carrier delays, holidays, and other circumstances outside our control may affect delivery.

Special Orders & Supplier-Fulfilled Products

Some products are fulfilled directly by our manufacturing and distribution partners.

These products may ship separately from other items in your order and may have different processing times, shipping rates, and delivery estimates.

Special-order and supplier-fulfilled products are subject to manufacturer availability and fulfillment schedules.

If you have questions about availability or lead times for a specific product, please contact us before ordering.

ECU Installation & Custom Products

Products requiring ECU installation, modification, preparation, or other custom services may require additional processing time before shipment.

For services requiring customers to send their own ECU or components to EBTEC Automotive, please follow the instructions provided with the service or contact us before shipping your parts.

Customers are responsible for shipping their components to EBTEC unless otherwise specified.

Return shipping arrangements for completed services will be provided during checkout or communicated before the service is performed.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email after your order has shipped.

Please allow time for the shipping carrier to update tracking information.

Orders containing products from multiple fulfillment locations may arrive in separate shipments.

Damaged or Missing Shipments

Please inspect your order upon delivery.

If your order arrives damaged, contact us within 48 hours of delivery at ebtecautomotive@gmail.com.

Please include your order number and photographs of the damaged product and packaging.

If your package is lost in transit or marked as delivered but cannot be located, contact us with your order number and tracking information so we can assist in investigating the issue.

Returns & Refunds

For information regarding returns, damaged or defective products, and refund eligibility, please review our Return & Refund Policy.

Contact Us

If you have questions regarding shipping, product availability, processing times, or delivery, please contact us.

EBTEC Automotive

Email: ebtecautomotive@gmail.com

Website: https://ebtecautomotive.com